Payment & Orders
Frequently asked questions about payment & orders.
Which payment methods are supported?+
- Whirlwind Accelerator supports major methods.
- Alipay scan or redirect payment.
- WeChat Pay scan or redirect payment.
- Debit cards from major banks.
- Credit cards on some channels.
- Choose the most convenient method.
How to check order history?+
- Log in to the client or official site.
- Go to Membership or Personal Center.
- Find Order History.
- View details of all past orders.
- Each order shows plan, amount and time.
Membership not active after payment?+
- Normally it takes effect instantly.
- It may take a few minutes due to network delay.
- Confirm the payment was successful.
- Log out and back in to refresh.
- Keep the payment receipt.
- Contact support for help.
Can I get a refund?+
- Whirlwind Accelerator provides a fair refund policy.
- Unused or barely used orders may qualify.
- Apply within a certain period after purchase.
- Contact support with the order number.
- Approved refunds go back to the original method.
How to request an invoice?+
- Contact online support for an invoice.
- Provide your order number and title info.
- Enterprises also need a tax ID.
- Confirm the invoice type.
- The e-invoice is sent to your email.
Does membership auto-renew?+
- Auto-renewal is off by default.
- You can enable it during payment.
- Manage it in payment settings.
- Find the Auto-renew option in Membership Center.
- You can turn it off anytime.